Contact-Policies for the Mobile World of Games Video Game Truck

Terms of Use

TERMS OF USE

By paying you are agreeing to all these terms and conditions

REFUND/CANCELLATION POLICY:

A valid credit card or debit card is required to guarantee and pay for your The Mobile World of Games reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of the scheduled event. NO REFUND in the event of a 2-hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event. The Mobile World of Games will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY:

The Mobile World of Games is committed to protecting your privacy. We use the information we collect on the site to make bookings with The Mobile World of Games as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE:

A Travel/Fuel surcharge may be applied for locations in excess of 20 miles from our home zip code of 43123 See our Service Area for more information on travel surcharge.

BAD WEATHER:

The Mobile World of Games' trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding, and/or extremely heavy rains, snow, or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm, or hurricane) please contact us to begin the rescheduling process.

LASER TAG WAIVER:

All Laser Tag Party participants must have a signed “hold harmless” waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian. A waiver can be downloaded here.

SUPERVISED CHILDREN:

The Mobile World of Games does require a parent or responsible adult to be present inside or just outside of the trailer or nearby the Laser Tag playing field at all times.

Children Under the age of 8 Must be accompanied by a parent/guardian inside the trailer per child, with no exceptions.

BROKEN OR MISSING EQUIPMENT:

The Mobile World of Games may charge fees if any of our equipment is damaged and or turns up missing at a party. This includes things like our controllers going missing, TV’s or controllers being broken due to kids not listening to rules. We check for any damages and missing property and will let the person who booked us know at the end of the party. This is a heads up in case we charge them. Just because it turns up missing does not mean we are accusing someone of stealing it is very easy to walk off with them without thinking.

FOOD/DRINK:

The Mobile World of Games does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.

ALCOHOL/DRUGS:

You may serve alcohol at The Mobile World of Games event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around The Mobile World of Games equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:

The Mobile World of Games reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE/INJURY:

The Mobile World of Games or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above-ground and below-ground property/equipment damage. Additionally, The Mobile World of Games reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of the same by the client’s guests. The Mobile World of Games or their employees assumes no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:

While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer or during the Laser Tag event. You will then be able to view these pictures on our Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party, or be sure to choose the “no Facebook photo” option when booking. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors inspires and entertains. Tipping for good service is a great idea, but not required.